I've heard that the people behind the repair desk at a car dealership, the ones who write down your problem, not the actual mechanics, are paid on commission. Is this true? Specifically VW dealers.

VW dealers are charging £100/hr and I am told I can get things fixed and service a lot cheaper with local garages, particularly when my warranty has expired. There's no point buying extended warranty right?!

Does anyone own either vehicle and any thoughts on what a reasonable price would be for either? Rav is a 2007 base model, with 26k (leased to a company before) Rabbit a 2008, is next model up, so more extras ie cold package, comfort package, sunroof. Also what would be the problems to consider with either vehicle?

How many Volkswagen Dealerships are in the Dallas Area?